Privacy Policy for RandBax
1. Introduction
RandBax (“RandBax”, “we”, “our”, or “us”) is a ride-hailing platform that connects riders with drivers for transportation services. We are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application, website, and related services (“Service”).
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, phone number, email, profile photo.
- Trip Information: Pickup and drop-off locations, trip preferences, ride history.
- Driver Information (if applicable): Driver’s license, vehicle details, identity verification documents.
- Payment Information: Payment method details (securely handled by third-party providers).
- Support & Feedback: Messages sent to customer support.
2.2 Automatically Collected Information
- Device Information: Device type, OS, IP address.
- Usage Data: App interactions, features used, timestamps.
- Location Data:
- Precise GPS location for ride matching, navigation, and trip tracking.
- Background location (with permission) for safety and ongoing trips.
2.3 Third-Party Data
We may receive data from payment providers, identity verification services, mapping providers, and analytics tools.
3. How We Use Your Information
- Match riders with nearby drivers
- Provide real-time navigation and trip tracking
- Calculate fares and process payments
- Ensure safety and prevent fraud
- Communicate ride updates and notifications
- Improve platform performance and user experience
- Provide customer support
- Comply with legal obligations
4. How We Share Your Information
4.1 Riders & Drivers
To facilitate trips, we share limited information between riders and drivers such as name, rating, pickup/drop-off locations, and contact details.
4.2 Service Providers
- Payment processors
- Cloud hosting providers
- Mapping & navigation services
- Analytics tools
4.3 Legal Requirements
We may disclose data where required by law or to protect safety, rights, or prevent fraud.
4.4 Business Transfers
Your data may be transferred in the event of a merger, acquisition, or asset sale.
5. Location & Tracking
Location data is essential to the RandBax service. It enables driver matching, navigation, fare calculation, and safety features such as trip tracking and ride sharing with trusted contacts.
6. Data Security
We use industry-standard security measures including encryption, secure servers, and access controls. However, no system is completely secure.
7. Your Rights & Choices
- Access and update your data
- Delete your account
- Control location permissions
- Opt-out of marketing communications
8. Retention
We retain your data as long as necessary to provide services, comply with legal obligations, and resolve disputes.
9. Children’s Privacy
RandBax is not intended for individuals under 18 years old.
10. International Transfers
Your data may be processed in Nigeria or other countries where our service providers operate.
11. Changes to This Policy
We may update this policy periodically. Continued use of RandBax indicates acceptance of updates.
12. Contact Us
RandBax
Email: hello@randbax.com
Phone: +2348138197465
Address: 38, Montgomery Road Yaba, Lagos Nigeria